Q
Can I get a sample for led therapy light?
A
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q
What about the lead time?
A
Sample needs 3-7 days, Bulk order needs to according to actual situation.
Q
Do you have any MOQ limit for led therapy light order?
A
Low MOQ, 1pc for sample checking is available.
Q
How do you ship the goods and how long does it take to arrive?
A
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q
How to proceed an order for led light?
A
Firstly let us know your requirements, application and quantity. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and arrange deposit for formal order. Fourthly we arrange the production, and keep you updated progress.
Q
Is it OK to print my logo on led light product?
A
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q
How to deal with the faulty?
A
Firstly, our products are produced in strict quality control system and the defective rate is less than 0.2%. Secondly, During the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution according to real situation.
Q
Do you have CE, ROHS FCC Certificates?
A
Yes, we have! Also certificated by FDA.
Q
Once my skin problems have been resolved, do I stop using the light?
A
It is best that you continue the use of the light once or twice per week as a part of a regular maintenance practice. This will help to make sure that the benefits will continue over the long-term.
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